Shipping Policy

This Shipping Policy applies to all orders placed through this website operated by Zhonglian Digital Technology Co., Limited. By placing an order, you agree to the terms outlined below. Please read this policy carefully before completing your purchase.

1. Order Processing Time
   All orders are processed within 1 to 3 business days after payment confirmation. Business days refer to Monday through Friday, excluding public holidays in Hong Kong.

During peak seasons, promotional periods, or unforeseen circumstances such as logistics delays or high order volumes, processing time may be extended by an additional 2 to 4 business days. Customers will be notified if significant delays occur.

Orders placed after business hours or during weekends will begin processing on the next business day.

2. Shipping Methods and Delivery Time
   We offer standard international shipping for all orders. Delivery time varies depending on the destination country or region.

Estimated delivery times are as follows:

• Hong Kong and Macau: 5 to 10 business days
• Taiwan and Mainland China: 7 to 15 business days
• Asia (other regions): 7 to 18 business days
• Europe: 10 to 20 business days
• North America: 10 to 25 business days
• South America: 15 to 30 business days
• Africa and Middle East: 15 to 30 business days
• Remote areas or islands: 20 to 40 business days

Please note that these timeframes are estimates only and may vary due to customs clearance, local postal services, weather conditions, or international shipping delays.

3. Shipping Fees
   Shipping fees are calculated at checkout based on destination, package weight, and shipping method selected. Any applicable shipping charges will be clearly displayed before payment is completed.

In some cases, free shipping promotions may be offered for selected regions or order values. Promotional shipping terms will be clearly stated at the time of the offer.

4. Customs Duties and Import Taxes
   International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the product price or shipping cost.

The customer is responsible for all applicable customs fees and taxes. We are not responsible for delays caused by customs clearance processes or failure to pay required import charges.

5. Order Tracking
   Once your order has been shipped, a tracking number will be provided via email or order confirmation page when available. Tracking information may take 24 to 72 hours to update after dispatch.

Customers can use the tracking number to monitor shipment progress through the designated logistics provider.

6. Shipping Delays
   While we work with reliable logistics partners, delays may occasionally occur due to factors beyond our control, including but not limited to:

• Customs inspections
• Weather disruptions
• Peak season congestion
• Carrier operational delays
• Incorrect or incomplete shipping information provided by the customer

We are not responsible for delays caused by these external factors but will assist customers in tracking and resolving shipment issues where possible.

7. Incorrect Address Information
   Customers are responsible for ensuring that all shipping information is accurate and complete at the time of order placement. This includes recipient name, address, postal code, and contact information.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional reshipping fees.

8. Lost or Missing Packages
   If a package is confirmed as lost by the shipping carrier, we will review the case and may offer a replacement or refund depending on the situation and carrier investigation outcome.

Claims for lost packages must be submitted within a reasonable timeframe after the estimated delivery date.

9. Undeliverable Packages
   If a package is returned to us due to refusal, incorrect address, or inability to deliver, we may contact the customer to arrange reshipment. Additional shipping charges may apply.
10. Contact Information
    For any questions regarding shipping, delivery status, or logistics support, customers may contact our support team through the contact details provided on the website.

Company Name: Zhonglian Digital Technology Co., Limited
Registered Address: Flat 1506, 15/F, Cheung Fung Commercial Bldg, 21-25 Cheung Sha Wan Road, Sham Shui Po, Hong Kong

We reserve the right to update or modify this Shipping Policy at any time without prior notice. The latest version will always apply to all current and future orders.